The following terms relate to the sale, shipping and returns of products purchased online at www.shadytreebooks.com
1.0 Shipping and Delivery
- If your Order is accepted, Shadytree Books will arrange for the delivery of the ordered Product(s) to the postal address specified within your Order. The cost of postage and/or shipping will become payable by you when you pay for the ordered Product.
- Shadytree Books will endeavour to have the ordered Products despatched within 3 business days and subsequently delivered to your specified address within 14 calendar days of despatch.
- Shadytree Books will act in good faith and use all reasonable endeavours to ensure these delivery timeframes are met, however Shadytree Books does not warrant that the timeframes will always be met.
- Shadytree Books engages Australia Post to deliver Products. Shadytree Books offers flat rate shipping as outlined below:
- Australia $5.00
- New Zealand $10.00
- You will also be responsible for any new or duplicitous costs associated with delivery that may arise where you designate a new postal address at any time after placing your Order, regardless of whether the Products in that Order have been despatched at such time.
- Shadytree Books will not be responsible for any loss or damage suffered due to a delay in receiving Products. Shadytree Books will also not accept any responsibility for delivery failures caused by the third party responsible for delivering the Products.
- The risk of damage, breakage or loss of an ordered Product being sent or delivered to you is borne by you.
2.0 Cancelling or Changing your Order
- Once your Order has been accepted, no cancellations or changes to your Order may be accepted unless otherwise provided for under these Terms and Conditions. Accordingly, you should carefully check the accuracy of your Order before finalising your shopping cart and submitting your Order. Where possible, Shadytree Books will endeavour to make any requested changes to an Order prior to despatch or otherwise progressing the Order, however Shadytree Books does not make any representation or promise that it may do so.
- Shadytree Books is not obliged to provide you with a refund or exchange for a Product simply where you have a change of mind.
- Shadytree Books reserves the right to cancel, at their discretion, an Order it has previously accepted at any time prior to delivery of that Order.
3.0 Returns & Refunds
If for any reason you are not completely satisfied with your purchase we will gladly exchange the goods or offer a 7 day money-back guarantee, active from the time the goods are received. We will only accept returns when the following conditions are met:
- The goods have a demonstrable manufacture fault.
- The items are not as described
In the case of Change of Mind refunds:
- Refund must be requested within 7 days from date of receipt of goods. You are required to email firstname.lastname@example.org to advise of a refund request within the 7 day timeframe.
- Refund will only be enacted if the product is intact, unused, and in its original packaging.
- Shipping costs will not be refunded on Change of Mind returns.
This refund policy does not apply to goods which have been used, damaged after delivery, if any attempt has been made to alter the goods, or if the goods have been dropped or broken.
If you are entitled to a refund, we will enact the refund once we have received the product, inspected it, and assessed if it is eligible for a refund under these Terms. Any refund we make will be by the same payment method used to purchase the product.